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FREQUENTLY ASKED QUESTIONS

ADHESIVES

I need a glue with low fumes, which one is it?

Which glue is best for me?

Choosing the best glue is not an easy thing as there are several factors that are influencing how the glue will be working and if it would be suitable for you.

It would depend on how long you have been a lash technician (your speed and confidence in lashing) and your room conditions. You can check the specifications for each glue in our Glue Chart.

Alternatively if you’re still not sure, please contact us directly so we can discuss this with you at info@londonlashpro.com.

WHICH GLUE DO YOU RECOMMEND FOR BEGINNERS?

We would recommend either Velvet or Lady Bond. We put lady bond glue in our Foundation kits. They both take around 1-3 seconds drying time, which is ideal for beginners who are still developing their technique.

WHICH GLUE IS THE FASTEST?

Our fastest drying glue is Power Bond. This takes 0.5 - 1 second drying time.
Recommended humidity: 50-65%Recommended temperature: 20-22

For more info about suitable conditions for our glues please see the Glue Chart.

WHICH GLUE IS SUITABLE FOR SENSITIVE EYES?

All eyelash glues on the market contain the same active ingredient - cyanoacrylate. If the client has ever experienced strong allergic reaction to cyanoacrylate fumes (swollen itchy eyelids), more likely that they will experience the same reaction to any cyanoacrylate base adhesive (including sensitive glues). If the client experienced mild reaction (watery eyes, redness), you could try switch to Velvet Adhesive as this glue contains smaller percentage of cyanoacrylate and less likely to cause a reaction.

My glue bottle has a white residue, why?

This may be caused by not storing your glue correctly or by not fully closing the glue cap. Please ensure you always store the glue in an airtight container, away from direct sunlight and that the glue cap is always fully attached to the bottle.

How Do I clean my Glue nozzle?

Use a small piece of wax strip to wipe off the glue from the nozzle after every use. Keep the bottle in an upright position and squeeze the bottle gently to get glue residue out of the nozzle.

My glue nozzle got blocked, what do I do?

You can purchase a spare nozzle to replace the blocked nozzle. If the nozzle got stuck to the cap, we recommend trying our Glue Rescue Kit.

HOW SHOULD I STORE MY GLUE?

We would always recommend to store your glue in a cupboard out of direct sunlight. You could also store your glue in our airtight container. Some lash techs do store their glue in a box with rice, as rice absorbs any potential moisture in the air.

My client's lashes fell out after a few days. What could have gone wrong?

Here is retention checklist to make sure that your client’s lashes are applied correctly and are lasting long:

  1. Make sure natural lashes are cleaned very well prior to the treatment. Use Lash Shampoo and Protein Remover Pads to clean the eye area from any makeup, dust and oils. Then prepare the natural lashes using Cleanser and Primer.
  2. Use Booster to improve the speed and retention. Booster due to its alkaline pH, opens the cuticle of the natural lashes and improves the glue bonding power. Also, Booster speeds up the treatment as glue polymerises faster with it.
  3. Ensure that your attachment is always spot on: there is enough glue to hold the extensions and that the base of extension (at least 2mm) is fully attached to the natural lash.
  4. Ensure your hands are not shaking. As glue dries in seconds, the application should always be steady and accurate.
  5. Always work with a fresh glue drop and shake the glue before each use. Ensure your glue is stored correctly and is not expired.
  6. Work with a glue that is suitable for your experience and work conditions.
  7. Use Superbonder to polymerise the glue and add elasticity. Elastic glue is less likely to snap off/chip off the natural lash. Also, after using Superbonder, clients can make their eyes wet straight away without a risk of shock polymerisation and retention problems caused by it.
  8. Make sure your clients are following the aftercare advice and are not picking the lashes and are keeping them clean.
  9. Wearing masks for a long period of time (during and after appointments) may influence the retention.
  10. Spring/autumn shed - during those periods client’s experience a natural shedding where more lashes are naturally falling out.
  11. Changes in weather - during winter/autumn time we start to use heaters that are increasing room temperature but also decreasing the humidity, which creates a difficult environment for the glue.

The lashes are brushing off, why is the glue not working?

There may be a few reasons why lashes are brushing off after or during the application:

  • You are using the glue that is too quick for you. We would then recommend switching to slightly slower drying adhesive.
  • The humidity in your room is too low/too high which prevents the glue from bonding correctly. Always ensure that you control your room conditions by using a hygrometer and adjusting the conditions accordingly. If your humidity is lower than it should be, your glue may be bonding slower as there is not enough moisture in the air. If your humidity is too high than it should be, your glue may be drying too quickly as there is too much moisture in the air. You can control the humidity by using a humidifier or dehumidifier.
  • The temperature in your room is too low/too high which prevents the glue from bonding correctly. Always ensure that you control your room conditions by using a hygrometer and adjusting the conditions accordingly. If your temperature is lower than it should be, your glue may be bonding slower. If your temperature is too high than it should be, your glue may be drying too quickly. You can control your temperature by using AC, fan or heating.
  • Your glue was not stored correctly which caused it to lose its properties.
  • Your glue has been opened for more than 8 weeks, and should be already replaced.
  • You purchased your glue more than 6 months ago, and haven’t used it since.
  • You did not clean and pretreat the lashes with cleanser, primer and booster.
  • You did not pick up enough glue

My glue became gloopy, why?

Ensure your glue is not expired and that it was stored correctly in a cool, dark place, away from humidity and direct sunlight. Ensure that no residue glue in the nozzle has been pushed back into the glue bottle - this may ruin the rest of the glue. Wiping the nozzle with wet wipe will cause glue in the bottle becoming gloopy. Not closing the lid correctly straight after pouring out the drop of glue can cause the glue become gloopy. Glue that has been opened for longer than 8 weeks is prone to becoming gloopy.

My glue appears clear, is this normal?

Every glue should be shaken for at least 1 minute prior use for the ingredients to mix. Ensure you shake the glue each time you open it and refresh your glue drop.

My glue doesn't dry, why?

Your room conditions may be affecting the polymerisation process of the adhesive. We would suggest trying to increase the humidity in the room for faster adhesive polymerisation. Alternatively, you can use Booster on the lash strip and on natural lashes to increase the speed of polymerisation.

My fans are closing, is my glue too slow for me?

Review the necessary conditions for your glue. Alternatively, try a faster drying glue. You can also use Booster on the lash strip to prevent the fans from closing.

What is the shelf life for the glue/How long does the open bottle last?

The shelf life for our glues before opening is 6 months from the date of production. This can be found printed on the bottom of the bottle. After opening a glue bottle, we recommend changing your glue bottle every 4 weeks for best retention, and maximum every 8 weeks. To keep an eye on the freshness of your glue, simply stick a piece of tape with a written date when you open your glue.

What are your regulations on patch testing?

When it comes to patch testing, this is something which is strongly advised but not something you necessarily need to enforce. We recommend to check with your insurance provider if they require you to perform a patch test in order to cover you for the treatment.

A patch test should always be carried out at least 48 hours prior to the treatment by applying few lashes per eye, the same way you would normally do when performing a treatment. It is usually around 10-15 lashes per eye, the same length as natural lashes, so they nicely blend in.

Few important things to remember:

- If the client has had extensions before and has had no reaction, they may still have one at any given time, as allergies can develop over time.
- If a client has not had extensions before and does not know whether they are allergic or not, it is of course advisable to conduct a patch test, but please be aware that they may still have a reaction due to a lower amount of adhesive being used.
- Patch testing on the skin is not advised but it is quite an old fashioned way of conducting a patch test, from when eyelash extensions were new and not really widely known. The glue should never be applied on the skin as it may cause redness or irritation almost immediately, which may not necessarily be an indicator for an allergic reaction. The glue can also cause serious burns when in contact with the skin.
- Always check with your insurance provider what is their policy regarding patch testing.
- Always inform your clients that they may still develop an allergic reaction despite having a patch test done, as allergic reaction to glue fumes is a developed allergy and can happen at any point while having your lashes done (even after many years).
- We strongly advise NOT to perform a treatment, if your client shows any signs of an allergic reaction, or you are aware of an allergic reaction that happened in the past.

My client had an allergic reaction, do you have sensitive or anti-allergic glue?

My client had an allergic reaction, can I do their lashes again?

Unfortunately no, because if a client has developed an allergic reaction once, they are more prone to develop it in the future. You may also not be covered under your beauty insurance if you perform a treatment on a client with contraindications to the treatment.

Clients who experience just mild discomfort from the glue fumes may benefit from reducing the fumes with Superbonder at the end of the treatment.

LASHES

Do you sell mink lashes?

What is the difference between Mayfair Mink and Chelsea Silk?

The mink lashes are made from the same synthetic material as the silk, meaning that they are hypoallergenic, hold their curl perfectly and last equally well!

The main difference is in the way the lashes are finished - the Mink lashes have a shinier appearance than the silk. The strip which the Mink come on is also a little bit less sticky, so some lash technicians prefer this for creating fans, depending on their favoured fanning method. For classic lashes, Mink and Silk are both well loved by lash artists and their clients alike.

What are eyelashes made from?

All lashes are made from synthetic material so are completely cruelty free and hypoallergenic, they are soft and lovely to work with.

What is the maximum thickness you would recommend to create fans?

The heavier the lash used to create the fan could cause damage to the clients natural lash.We would suggest using lashes 0.07 or lower depending on the fan, whether it is 2D or 6D.

If you are creating 2D - 3D fans 0.07 would be ideal.

If you are creating 5D - 6D fans possibly use 0.03 thickness.

What lashes are best for classics?

It is the lash technician’s personal preference, if they would like to use Chelsea or Mayfairlashes, as both collections can be used for classic sets. We sell a variety of thicknesses ranging from 0.12 to 0.20 so you can choose the most suitable thickness.

You can also use flat lashes, that due to their ellipse shape create a slightly thicker looking and more dramatic classic set.

What lashes are best for volume?

It is the lash technician’s personal preference, if they would like to use Chelsea or Mayfairlashes, as both collections can be used for creating fans.

We also sell easy fanning lashes so the strips are mixed lengths, allowing you to create a more wispy effect for your client.

Alternatively, you can use premade fans which have been handmade already in the factory, allowing you a quick volume application, without spending time on creating fans.

What is the maximum thickness you would recommend to create volume fans?

When choosing the thickness for volume lashes, we need to take into consideration few factors:

  • Thickness of client’s natural lashes
  • General condition and health of client’s natural lashes
  • Final effect you want to create

The more volume you want to create, the thinner the lashes you will use should be.

For 2D volume, we recommend either 0.10 or 0.07 thickness.

For 3D-5D volume, we suggest 0.07 or 0.05 thickness.

For volume 6D or more we recommend 0.05, 0.04 or 0.03 thickness depending on the final effect you want to achieve.

Please also remember that if you would like to create longer looking lashes, it is good to then reduce the amount of volume, to keep the client's natural lashes in good condition.

What are the best eyelashes to buy?

The best lashes for you will depend a little bit on you preferences and the look you are hoping to achieve, but in quite general terms our best selling classics are: 0.12, 0.15 and 0.18

For Volume sets, our 0.05, 0.06 and 0.07 are well loved! Or if you're after those super fine lashes for mega volume looks we have 0.03 and 0.04.

Almost all lashes are available in Mixed and Single Lengths trays, so that you can either try out a bit of everything, or get all of the lengths you love best and use the most. We have a few different curls on offer, but the best sellers are C, CC and D curls across all ranges.

PRE-TREATMENT

What is the difference between Booster and Superbonder?

Retention & Speed Booster is a multi-functioning product that will enhance your treatment as it increases retention AND the speed of work. Due to its very high alkalinity, Retention & Speed Booster helps to gently open the hair cuticles. This enables more glue to stick with the extension and the natural lash thus increasing retention. Apply Retention & Speed Booster with a micro brush on natural lashes, after cleanser and primer to slightly open hair cuticles and increase the surface for better grip and adhesion.

Superbonder adds elasticity to the adhesive. The additional flexibility ensures the bonds don't break as easily, therefore resulting in better retention. Superbonder instantly polymerises the glue, without shock curing. It locks in the fumes from the adhesive and with the fumes contained, irritation and sensitivity are significantly reduced. Additionally, because the bonds have been sealed, the lashes therefore are instantly safe to get wet.

Do my clients need to use special Lash Foam Shampoo or can they use Baby Shampoo instead?

It is always best to recommend your clients a professional product that has been designed and tested to be in contact with the gentle eye area. Lash Foam Shampoo has also been tested and approved to be used together with eyelash extensions, it removes makeup and prepares lashes for the application. Baby Shampoo should not be used on the eye area, and quite often can actually cause dryness or irritation on the delicate skin around the eyes.

What is the difference between Cleanser and Primer?

London Lash Cleanser is an alcohol based product that is used to de-moisturise natural lashes and remove any oils from their surface. London Lash Primer is a water based product that is used to moisturise natural lashes and neutralise PH level to improve the bonding between the natural lashes and the extensions.

What is the best way to clean natural lashes before the treatment?

The very first step should always be a makeup removal. You can either give your client a Lash Foam Cleanser to wash her lashes in the bathroom, or you can have some make up wipes instead. However, always remember that cleaning only eyelids will not be enough, so we would still advise to use Lash Shampoo after the cleansing wipes, just to double cleanse, especially if your client is wearing a lot of makeup. After removing all makeup, follow with the next pretreatment steps to ensure natural lashes are well prepared.

My client’s lashes are clean but I still have problems with retention, why?

If you are experiencing retention issues make sure to check if you follow all the steps of pre-treatment correctly. Very often lashes that seem ‘clean’ are not thoroughly cleaned and may be causing retention issues. Make sure to always follow ALL pretreatment steps and refer to our glue section to check if you follow all recommendations for the correct work with the adhesive. Make sure that your client is also following the lash aftercare as this may also have an impact on the retention.

Can I use only a Cleanser to prepare lashes?

We always recommend completing all steps of pre-treatment in order to increase the retention and ensure that lashes are super clean. To properly prepare natural lashes, we recommend using  Lash Foam Cleanser to clean the eye area from any dust or make up (make sure to rinse it well before lash application!) AND/OR  Protein Remover pads (removes traces of makeup). After a thorough cleansing process and applying eyepatches, prepare natural lashes using Cleanser (removes oils), followed by Primer (hydrates and neutralises PH level).

SO HENNA

What is the difference between henna and tint?

Henna is a dye created from the plant Lawsonia Inermis. The orange dye present in the leaves of henna plant, chemically reacts with the keratin in the skin and hairs, resulting in a strong stain that lasts until the skin or hair changes. Eyebrow henna is the commercial name for products used as a brow colouring solution, however it may not always be derived from the henna plant. Eyebrow henna is a powder that is mixed with water into a creamy paste that is then applied on the eyebrows.

Tint is another form of dye that is widely used in lash and eyebrow colouring. It is usually in a consistency of a gel/cream and needs to be mixed with an oxidant (hydrogen peroxide) in order to be activated. Once applied on the eyelashes or eyebrows, colouring agents bond with keratin and start the tinting process.

How can I achieve brow lamination effect using So Henna?

You can use a brow soap to finish off the treatment to imitate the effect of brow lamination. But please bear in mind that brow lamination itself should never be combined with henna brow treatment.

Can I use henna for brow lamination treatment?

Henna dye cannot be used for brow lamination treatment. Both henna and lamination are slightly drying out the hairs, though when combined together can cause a damage to the eyebrows. You should wait at least 20 days after brow lamination to offer a henna brow treatment. For brow lamination it is recommended to use tint.

Are So Henna products vegan?

So Henna products are:

  • vegan
  • cruelty free
  • halal
  • low in PPD
  • ammonia free
  • hydrogen peroxide free
  • eco friendly

How long does it take to perform the treatment?

What is the best way to prepare the skin for henna brow treatment?

  1. Remove any makeup and wash the eyebrows with special foam shampoo. Make sure not only to clean the eyebrow hairs but also the skin around, so you have a clean area to work with. Wipe it off using damp cotton pads.
  2. Gently scrub the eyebrows and the skin around using a soft brow scrub/peeling.
  3. Wipe it off using damp cotton pads.
  4. Brush the eyebrows and you are ready to start the treatment!

DELIVERY/SHIPPING/RETURNS

How much does the shipping cost?

Shipping cost does depend on where you are located. Please check our Shipping Info pagefor more info.

I have been charged custom/duty fees in addition to shipping, why?

International customs offices will claim tax on parcels imported from EU countries, which the recipient is responsible for paying. These charges depend on the individual package as it arrives in customs, therefore London Lash are unable to advise what the fee may be.


If you are placing an order from outside the EU, your order may be subject to customs and import duties. London Lash Pro has no control over these charges and we can't tell you what the cost would be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for more information on the current charges.

How lond does it take to receive my order? Is next day delivery available?

We only have one shipping option available which is 1- 3 days estimated arrival. We don’t include weekends or holidays in the delivery estimate.

Can I track my order?

Yes, all London Lash Pro orders are shipped with a trackable service. You will receive your tracking number of your parcel with a shipping confirmation email.

How do I return products?

If you need to make a return please email us at info@londonlashpro.com

After the return is confirmed with us you can return the products to our warehouse. We would ask that you pop a note inside with the products with your name, address, order number and the reason you are returning them.

Our return address is:

Unit 5 Barrs Fold Close
Wingates Industrial Estate
Westhoughton
BL5 3XA

I am not happy with a product and would like a refund. Will I also receive a refund for the shipping I paid?

Unfortunately we are only able to refund the item as shipping fees are not refundable in this case.

Can I change my order after I placed it?

If you need to change something in your order please contact our Customer Service on info@londonlashpro.com.

OTHER ENQUIRIES

Does London Lash test on animals?

London Lash products are cruelty free and do not test products on animals.

Is it safe to apply lashes to a pregnant client?

This is something which is down to the individual salon/lash technician/client - but basically it’s a bit of a risk as in the event of an allergic reaction, the client wouldn’t be able to have any medicine to reduce this.

Do you have a physical shop?

Unfortunately we do not have a physical shop you could visit, we are an online based company.

What is the guarantee for a Glamcor Light?

One (1) year unlimited unconditional warranty for manufacturer's defect, loss of functionality, parts, shipping, and service. After one year we will continue to warranty the product provided we have the parts to repair and/or replace.

Which tweezers do you recommend for classic sets?

There are two ways of using classic tweezers:

  1. Straight tweezer for picking and curved tweezer for isolation
  2. Both straight tweezers

The choice depends on your personal preferences, as both ways are correct no matter whether you use straight or curved tweezers for isolation. We have a wide range of straight and curved tweezers that differ slightly by length and final shape.

How should I store my products?

Depending on the product type you may want to store certain products slightly differently, however we always recommend to store them in a cool, dry place, away from direct sunlight.

And to be a bit more specific for some most important products:

  • glue: always keep your glue away from direct sunlight and protect it from high temperature and humidity. We recommend storing you glue in an air tight container.
  • lashes: keep them in original lash boxes, stored for example in a cupboard , unless you are using them. Then we recommend preparing a few palettes and keeping them in a closed acrylic organiser to protect from dust.
  • tape: always protect the tape from dust by keeping it in a tape cutter or any other closed container.
  • micro brushes/brushes: always protect them from dust by keeping them in a closed acrylic organiser or any other closed container.

What is the guarantee for glamcor light?

One (1) year unlimited unconditional warranty for manufacturer's defect, loss of functionality, parts, shipping, and service. After one year we will continue to warranty the product provided we have the parts to repair and/or replace.

which eyepatches are best for small eyes?

To precisely apply eyepatches on small eyes, we recommend a smaller shape of eyepatches so they will nicely fit and will not cause any discomfort for your clients.

You can either choose Maximum Comfort Extra Thin Eyepatches that are very thin and flexible to suit every eye shape. They contain plant extracts that are known for boosting microcirculation, antioxidant and anti-allergy properties, leaving the skin looking healthy and radiant.

Another amazing solution would be Teflon Eyepatches that work especially well for small eyes, oily skin or deep set of eyes. Due to an innovative bottom gel, they stay in place throughout the whole appointment. They also have a specially formulated top surface that creates a non-sticky layer to help prevent extensions sticking to the patch when working with clients who have downward growing natural lashes.

Still have questions?

contact our customer service team at  info@londonlashpro.com.